Terms of Service

Last updated: 18/09/2025

Welcome to AI Creative Interiors Ltd (“AICI”, “we”, “our”, or “us”). These Terms of Service (“Terms”) set out the basis on which you may use our services. Please read them carefully before placing an order. By purchasing or using our services, you agree to be bound by these Terms.


1. Our Services

AICI provides AI-powered interior design services, including but not limited to:

  • AI Virtual Staging: digitally furnishing and decorating spaces to help visualise potential.

  • AI Interior Design: creating cohesive and stylish design concepts for your space.

Our services are conceptual and visual in nature. They are designed to inspire and guide you, not to provide technical or architectural advice.


2. Service Limitations

You acknowledge and agree that our services:

  • Do not provide technical floor plans, architectural drawings, or structural advice.

  • Are not a Photoshop editing service (we do not perform pixel-level or micro changes).

  • Focus on whole-room styling concepts, not small details such as changing individual handles or ornaments.

  • Do not include procurement of furniture or décor.

  • May not exactly match real-world products, proportions, or availability.

A full overview of what is not included can be found here: https://aici.co.uk/understanding-our-limits/.


3. Revisions

  • Each package includes a stated number of free revisions.

  • Revisions are limited to adjustments within the agreed design concept.

  • Major changes or new concepts will be treated as a new order.

  • Additional revisions beyond the package allowance may be charged at our published rates.


4. Client Responsibilities

To enable us to provide the best possible outcome, clients must:

  • Supply accurate and up-to-date information, including clear photographs of the space.

  • Review our service limitations carefully before purchase.

  • Understand that AI-generated designs are inspirational concepts, not guaranteed real-world solutions.


5. Payment and Refunds

  • Full payment is required before we begin work.

  • Because our services are custom and personalised digital content, you acknowledge that you lose the statutory right to cancel under the Consumer Contracts Regulations 2013 once work has started, unless we agree otherwise.

  • Refunds are not available once work has commenced.

  • If you cancel before we begin work, you will receive a full refund.


6. Intellectual Property

  • All images, concepts, and designs created by AICI remain our intellectual property.

  • Upon full payment, you are granted a non-exclusive, non-transferable licence to use the designs for personal or commercial purposes in relation to the specific property ordered.

  • You may not resell, redistribute, or commercially exploit the designs outside of this licence.


7. Disclaimer of Warranties

Our services are provided on an “as is” basis. We make no warranties or guarantees, express or implied, that:

  • Designs will be technically accurate for construction or renovation.

  • Products or styles shown will be available for purchase.

  • AI-generated designs will be error-free or meet every specific requirement.


8. Limitation of Liability

  • Our liability is limited to the total fees paid for the service in question.

  • We are not liable for indirect, incidental, or consequential losses, including (but not limited to) lost profits, wasted expenditure, or loss of opportunity.

  • Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any other liability which cannot lawfully be excluded under UK law.


9. Termination

  • We may suspend or terminate services if you breach these Terms or fail to make payment.

  • You may terminate at any time by giving written notice. Refunds will be handled according to Section 5.


10. Data Protection and Privacy

  • We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

  • Information you provide (such as photos of your space and contact details) is used solely for the purpose of delivering our services.

  • Please review our Privacy Policy for full details of how we handle your information.


11. Changes to These Terms

We may update these Terms from time to time to reflect legal, regulatory, or business changes. We will notify you of significant updates via email or website notice.


12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


13. Contact

If you have any questions about these Terms, please contact us at:
📧 info@aici.co.uk